If you receive product you believe is damaged or defective, report it to us immediately, and our team will gladly assist you in starting a claim for replacement/refund.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 24 hours of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have no visible signs of wear or use
- Returned items must be in original condition
We may decline a refund if the above conditions are not met.
To initiate a return or exchange, please complete the following steps:
- Contact us at LINE @foodworks or call 020102500
- Take a photo evidence of the product and send via LINE or email at firstname.lastname@example.org
- Refund shall be processed within 7 working days.
- We will bear any shipping fees that incur.